RETURN POLICY
Exchange and return of items
If you want to exchange or return espadrilles purchased at www.mysweetalpargatas.com, you can do so within a maximum period of 15 days from the delivery date.
If you wish to exchange your order for a different item or another size, you will have to place a new order and process the return of the unwanted one.
All returned items must be in perfect condition, unused and with the tag. Items that do not meet these characteristics will be denied.
The customer must always request the return of the order via e-mail: shop@mysweetalpargatas.com
Once you have requested a return from us, pack your espadrilles safely. It is important that you indicate in this document the espadrilles you wish to return.
Send the package to the following address:
mysweetalpargatas.com
Atenas Street, 16
38660
Costa Adeje (Spain)
Make the shipment, either by going to the Post Office and sending your package by certified mail or with return receipt or you can manage it with the courier company you prefer.
Please note that in the case of returns by postal mail or courier, mysweetalpargatas.com will not accept shipments with postage collect or cash on delivery and that return shipping costs will not be paid. The direct cost of returns will always be assumed by the customer except for defects or manufacturing defects. In that case, mysweetalpargatas.com will bear all the expenses incurred and will process the refund of the order amount in the same way it was paid.
WITHDRAWAL CONDITIONS
The customer has the right of withdrawal within the calendar days following receipt of the item. To do this, it is necessary to send the order to the address written above. Once we receive the order and verify that it is in perfect condition, we will proceed to refund the amount of the espadrilles. We will never refund the shipping cost.
If you want to exchange or return espadrilles purchased at www.mysweetalpargatas.com, you can do so within a maximum period of 15 days from the delivery date.
If you wish to exchange your order for a different item or another size, you will have to place a new order and process the return of the unwanted one.
All returned items must be in perfect condition, unused and with the tag. Items that do not meet these characteristics will be denied.
The customer must always request the return of the order via e-mail: shop@mysweetalpargatas.com
Once you have requested a return from us, pack your espadrilles safely. It is important that you indicate in this document the espadrilles you wish to return.
Send the package to the following address:
mysweetalpargatas.com
Atenas Street, 16
38660
Costa Adeje (Spain)
Make the shipment, either by going to the Post Office and sending your package by certified mail or with return receipt or you can manage it with the courier company you prefer.
Please note that in the case of returns by postal mail or courier, mysweetalpargatas.com will not accept shipments with postage collect or cash on delivery and that return shipping costs will not be paid. The direct cost of returns will always be assumed by the customer except for defects or manufacturing defects. In that case, mysweetalpargatas.com will bear all the expenses incurred and will process the refund of the order amount in the same way it was paid.
WITHDRAWAL CONDITIONS
The customer has the right of withdrawal within the calendar days following receipt of the item. To do this, it is necessary to send the order to the address written above. Once we receive the order and verify that it is in perfect condition, we will proceed to refund the amount of the espadrilles. We will never refund the shipping cost.